HP Envy x360 15m-ds0011dx not waking from sleep mode.

[RC81]

HP Envy x360 15m-ds0011dx not waking from sleep mode.
Every time the laptop goes to sleep, I can't just wake it up with the keyboard. The only way to wake is to press and hold the power button for a few seconds.
Sometimes the bottom of the laptop becomes very hot when it is in sleep mode. The fan spins like crazy to cool off when I wake up with the power button is pressed.

Any idea?

[praveenbv]

Hi@RC81,

Welcome to the HP Support Community!

 Request you to follow the below troubleshooting steps.

Please follow the below steps: 

Step 1: Enabling the Keyboard in Windows 

Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly. 

Follow these steps to enable your keyboard to wake your computer from sleep mode: 

1. In Windows, search for and open the Device Manager. 

2. Click the arrow next to Keyboards and double-click the name of your keyboard. 

3. If the Power Management tab is available, proceed to the next step. 

If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available. 

If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. 

1. Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked. 

2. Click OK, and then test to make sure that the keyboard can now wake the computer. If the computer still cannot wake from sleep mode, continue using these steps. 

3. For instructions on how to update the BIOS of your computer, see one of the following HP support documents: Updating the BIOS (Notebooks) 

For more steps, please Click here 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[RC81]

" If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available. "

Could you explain (or image) more about " click the Change Settings button if it appears below the Device status box. "

I am not sure how to find this. 

[praveenbv]

Hi@RC81

`We have done the basic troubleshooting as per the document and the notebook needs to be checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.