HP Envy x360 2 in 1 Won't wake from sleep mode

[degardner84]

I have an HP Envy x360 2 in 1 with Win 11 Home 24H2. I have a wireless keyboard and mouse connected to a push button switch that shares one keyboard, mouse and HDMI monitor. I keep the lid closed and have a second laptop sitting on top of it that also shares the switch for the mouse, keyboard and monitor. This laptop is a Dell and it wakes every single time I move the mouse or touch the keyboard. However, the HP laptop does not seem to want to wake from sleep mode unless I open the lid slightly and then it will wake up. This used to work well every time however over the last few months it seems to not wake up and I am forced to lift the lid slightly to wake it up. Any help would be appreciated. Thanks

[zoey7886]

@degardner84, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Envy x360 2 in 1 Won't wake from sleep mode! 

We're thrilled to have the opportunity to assist you and provide a solution.  

HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fe0000: Wake-on-Mouse/Keyboard Issue

It sounds like you're experiencing difficulties with your HP Envy x360 15.6 inch 2-in-1 Laptop PC (model 15-fe0000) not waking from sleep when using a shared wireless keyboard and mouse through a switch, while your Dell laptop does support this feature seamlessly.

Possible Solutions:

Check Power Management Settings:

• Navigate to Device Manager:
  • Right-click on the Start button and select Device Manager.
• Expand the Keyboards and Mice and other pointing devices sections.
• For each device (keyboard and mouse), right-click and select Properties.
• Go to the Power Management tab.
• Ensure that the option "Allow this device to wake the computer" is checked.

Adjust Keyboard and Mouse Settings:

• Open Control Panel.
• Go to Hardware and Sound > Power Options.
• Click on Change plan settings beside the selected power plan.
• Click on Change advanced power settings.
• Expand USB settings and USB selective suspend setting.
• Disable the USB selective suspend setting.

Check BIOS/UEFI:

• Access BIOS/UEFI settings during startup (often by pressing F10, Esc, or another specific key during boot).
• Look for settings related to keyboard and mouse wake functionality.
• Ensure these settings permit waking from these devices.

Driver Updates:

• Ensure that your drivers for both your keyboard and mouse are up to date.
• Visit the HP Software and Driver Downloads and download any available updates.

Hope this helps!  

Take care, and have an amazing day!  

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Regards,