11-07-2019 09:57 AM
Hi I have problems with charging the laptop.
The charging light is solid Orange and when I take out the battery with the power adapter plugged in, it changes to solid white!? ( know its bad to take out battery while charging)
Ive tried with new DC Power jack harness cable plug socket and tried with new power adapter but its still the same - the laptop wont turn on and just showing me Solid Orange and if battery is removed while adapter is connected it shows solid white light.
Ive tried the unmount of battery and hold down power button for 10-15 seconds and then mount battery.... dosent work!
I should be able to power on laptop without battery and only power adapter connected right?
Could it be the power button thats the problem? But when the power button is holed down for 5 sek the solid orange light turns of so the button works right?
I have attached picture of the battery because I think its swollen up or does it look normal? Normally swollen batteries are broken...!
What would you suggest me ? Maybe bad power circuit on motherboard?
11-09-2019 04:08 PM
Thanks for joining the HP community!
I'll be glad to assist you.
Yes, the laptop should turn on without the battery plugged in.
This is the issue with the Battery, I would personally suggest you contact our HP Support.
Click here: www.hp.com/contacthp
Keep me posted, how it goes!
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Have a great day!
I am an HP Employee
11-10-2019 07:16 AM
So what do you think the problem is?
Ive tried the link you gave and I can only call HP supportcenter not write email!?
Im gonna call them but im sure they want the laptop brought to them so they can test it.
I of couse hope that they can guide me over phone or mail so I can fix it...
Im gonna keep you posted...