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‎12-25-2020 01:04 AM

HP Recommended
Product: HP G62-340US
Operating System: Microsoft Windows 7 (64-bit)

My daughter was given a used laptop by food for the poor for her school work but every time It gets turned on it ask for an administrator password.it has now come up with this code

key:63422856

Can someone advise me or help me out, please

thank you in advance

1 REPLY 1

‎12-26-2020 08:13 AM

HP Recommended

@lorettagbr 

That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

Passwords can NOT be recovered; instead, they have to be reset.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true



I am a volunteer and I do not work for, nor represent, HP
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