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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
HP Recommended
hp G62
Microsoft Windows 10 (64-bit)

So my HP-G62 15 inch laptop all of a sudden started today with a black screen and one flash shift key and i did a hard reset and nothing i also did the windows+b or v and that didnt work and i took out ram and used only one stick of 4gb ram and it didnt work can someone please help this laptop has everything on it.

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