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‎12-28-2019 01:43 PM - edited ‎12-28-2019 01:44 PM

HP Recommended
Product: HP LAPTOP 15Q-DS0004TU
Operating System: Microsoft Windows 10 (64-bit)

my laptop os boot only window symbol screen then blank screen long time not running os software please solve problem

1 REPLY 1

‎12-31-2019 10:52 AM

HP Recommended

@GOPISARAN,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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