HP Laptop 14-dq0005dx

[Packersgirl]

My laptop will not turn on. When it does, the screen stays black but theres a very bright white flash that comes across the screen every 5 seconds. My battery light stays a solid white, no blinking. My caps lock does not blink either. It just will not turn on and the bright flash, i have no idea what it is?? PLEASE HELP! 

[Kuroi_Kenshi]

Hi @Packersgirl,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Perform a Hard Reset:

• Disconnect the AC adapter and remove the battery (if it's removable).
• Press and hold the power button for about 15 seconds to discharge residual power.
• Reconnect the AC adapter and battery, then try to turn on the laptop.

Check External Devices:

• Disconnect any external devices such as USB drives, external monitors, or peripherals. Sometimes external devices can cause startup issues.

Examine for Physical Damage:

• Inspect the laptop for any signs of physical damage which might be causing display issues.

Connect to External Monitor:

• If possible, connect your laptop to an external monitor to see if the display issue persists. This could help determine if it’s a problem with the internal display.

Battery and Power Adapter:

• Ensure that your battery and power adapter are functioning properly. A faulty power adapter might not charge your laptop correctly, leading to startup issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,