HP Laptop 15-fd0103nb start not up when battery 100% charged

[BRDA]

I purchased a new HP Laptop 15-fd0103nb and need to say It is acting very strange. It is working till it gets 100% charged. When switching off and adaptor connected laptop will not switch on any longer. Need to unplug the power adaptor wait a few minutes and then I can switch on the computer. Store wheer I purchased the computer has never seen such a behavior. Any suggestions? 

[Kuroi_Kenshi · Accepted solution]

Hi @BRDA,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding startup issues with HP Laptop 15-fd0103nb!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Perform Hard Reset

A hard reset can help resolve power management issues:

Shut Down Laptop:

• Completely turn off your laptop.

Disconnect All Accessories:

• Unplug the power adapter and remove any connected peripherals, such as USB drives or external devices.

Remove Battery (if possible):

• If your laptop has a removable battery, take it out.

Press Power Button:

• Hold the power button down for about 15 seconds to discharge static electricity.

Reinsert Battery and Connect Adapter:

• Place the battery back, reconnect the adapter, and power on the laptop.

Check Power Settings

Adjust the power settings to avoid unusual behaviors when charging:

Open Power Options:

• Right-click on the battery icon in the system tray and select 'Power Options'.

Battery and Power Adapter Settings:

• Check settings related to 'battery actions' and 'plugged-in actions'. Ensure there's no setting that turns off the laptop when fully charged.

Update BIOS and Drivers

Updating the BIOS and power management drivers can sometimes resolve hardware-related issues:

Visit HP Support:

• Go to the HP Support page and enter your laptop model.

Download Updates:

• Look for any BIOS updates or power-related drivers and install them.

Check for Windows Updates

Ensure your operating system is up to date, as updates can address various issues:

1. Run Windows Update:
   • Go to 'Settings' -> 'Update & Security' -> 'Windows Update', and check for any updates.

Battery and Adapter Check

Ensure the battery and adapter are functioning correctly:

• Inspect for Damage: Check if the adapter or battery shows any physical damage.
• Test Adapter: Try another compatible HP adapter if available.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,