HP Laptop Not Charging

[TheRealRoro]

I have a hp spectre x360 2-in-1, whose model number is 13t-aw000. The laptop is completely out of battery, and it is not charging. I have tried both ports on the laptop, as well as 2 different hp chargers, including the original one, and it does not charge. The light does not come on at all. Please Help. 

[zoey7886]

@TheRealRoro, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP laptop not charging! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your HP Spectre x360 is not receiving power at all. Here are some steps you can try to troubleshoot and possibly fix the issue:
 

Check the Power Adapter & Connection

• Ensure the power outlet is working by testing with another device.
• Try plugging the charger into a different outlet.

Perform a Hard Reset

• For built-in batteries, press and hold the power button for 30 seconds.
• Release the button, plug in the charger, and try turning it on.

Check the Charging Port & Cable

• Inspect USB-C ports for dust, lint, or damage.
• Clean the ports gently with compressed air or a toothpick if needed.

Run HP Hardware Diagnostics

Since your laptop isn’t turning on, try HP’s UEFI Hardware Diagnostics:

1. Unplug the charger.
2. Press and hold the Windows + B keys, then press and hold the Power button for about 2-3 seconds, and then release everything.
3. If the laptop turns on, it may initiate a BIOS recovery or display a diagnostic screen.
4. If the HP Hardware Diagnostics menu appears, select Component Tests → Power to check the battery and adapter status.

Test With a Dock or Alternate Charging Method

• If you have a USB-C docking station or power bank, try charging through that.  

Let me know how it goes!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[TheRealRoro]

Hi there Zoey, thanks for responding. Unfortunately, even after trying all these methods, the laptop still will not turn on. Do you think that there is a problem with the battery, and if there is, should we try and send it in to get repaired?

[zoey7886]

@TheRealRoro, Thank you for getting back to us! 😊

I’m sorry to hear that the issue persists despite trying all those steps. I understand how frustrating this can be, but let’s see if we can figure out what’s going on together.

Just to confirm — were you able to run the HP UEFI Hardware Diagnostics as suggested earlier? If so, did you notice any error codes or messages during the test? That information would really help narrow down whether the issue lies with the battery, the charging circuit, or something else.

Let me know!

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[TheRealRoro]

Hi there Zoey, unfortunately, we were not able to get the UEFI Diagnostics to show up, despite watching a few videos and following your instructions. Thanks

[zoey7886]

@TheRealRoro, No worries, though! Let’s walk through the steps one more time carefully to make sure we’re covering all the bases:

1. Unplug the charger from your laptop.
2. Press and hold the Windows + B keys at the same time.
3. While holding those keys, press and hold the Power button for about 2–3 seconds — then release everything at once.
4. If the screen remains blank, try holding the Windows + V keys instead of Windows + B — sometimes that works better for certain models.
5. If the laptop powers on, you should see the BIOS recovery or the HP Hardware Diagnostics menu appear.

If nothing happens after this, it could point to a deeper hardware issue, possibly with the battery or the charging circuit. If that’s the case, we can look into repair options next.

Give it a shot and let me know how it goes — we’ll figure it out together! 😊

Did this help? If yes, please consider marking this post as "Accepted Solution" and give it a thumbs-up — your feedback really helps!

Best regards,