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User20201105
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Message 1 of 2
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HP Laptop Won't Start

HP Recommended
HP Omen 17"
Microsoft Windows 10 (64-bit)

Currently, my laptop will not start.  It was working fine a couple of days ago, but now when I press the power button, I get absolutely no response.  I've tried the steps at https://support.hp.com/in-en/document/c04718479 to do a hard reset and haven't seen a change in behavior, and I no difference in behavior whether or not the AC adapter is plugged in or not.

 

I've tried to get in touch with HP Support, as I only bought the laptop 5 months ago (June 2020), but they keep telling me that my warranty has expired in November of 2019, well before I bought the laptop.

 

Can any one help me fix either of these issues? Either the startup issue, or the horrible support experience with HP?

 

Thanks,

D

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WAWood
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Message 2 of 2
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HP Recommended

@User20201105 

The warranty start date is set when the PC is built, not when it is sold.  Apparently, you never registered your PC with HP to get the warranty start date reset to your purchase date.  That is why it shows as expired.

 

Software failures will generate on-screen messages, usually about not finding an Operating System or not being able to boot. When the screen is blank, the PC is experiencing a major hardware failure.
--------------------
To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.

You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.  When you contact the HP facility, tell them about the warranty date problems and they might be able to help you with that so you can still get it serviced under the warranty.

 

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Good Luck

 

 

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