• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
Pavillion 15t-cs0
Microsoft Windows 10 (64-bit)

I've done EVERY on board diagnostic and everything passes. I turn it off, let it sit, all I see is a HP logo and it sits there, then it will reboot and say preparing automatic repair and go no where.. It won't even boot to USB drive with win 10 OS install on it whether I go from BIOS or not. Just randomly started happening and not sure why

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

OK, so what I ended up doing to get it to start reading the drive again is, remove the drive, made an image of the drive, formatted it and reapplied the image back to it, made sure the MBR was OK and all is well. Just to be sure I did restore it to factory specs, did all the updates and got it back to as close as possible before the incident. Boots up every time now, until the next issues arises. 

View solution in original post

3 REPLIES 3
HP Recommended

@cdragonm 

This is a file system failure and the HP diagnostics only check hardware.

 

Unfortunately, this message nearly always means that a recent Windows Update failed and Microsoft then tried to recover from that, but that failed, so it's trying over and over again -- and will never succeed because Windows Update got corrupted in the process. Unfortunately, this is NOT a new issue with Win10 Windows Updates.

This problem is very difficult, if not impossible to fix -- from the standpoint of making repairs and leaving your stuff intact. Some steps for trying this are listed below, but they are very hard to do and if they do not work, you are faced with doing a complete Windows reinstallation to get your PC back working again.
----------

First thing you need to do is see if you can restart in Safe mode -- by doing these steps: https://www.tenforums.com/tutorials/2304-boot-into-safe-mode-windows-10-a.html

If you don't know how to start using Advanced Startup Options, then read this: https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html

Then, follow these steps to reset Windows Update: https://www.tenforums.com/tutorials/24742-reset-windows-update-windows-10-a.html

If these work, when you finally reboot, you should then be able to login to a working Windows desktop.

If these don't work, then report that back here as we will then have to provide you information on reinstalling Windows.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

No matter what I do I cannot get it to boot to anything. I can't get into safe mode at all. I can't boot to USB, nothing. Is there some other way to do it other than spamming ESC key? 

HP Recommended

OK, so what I ended up doing to get it to start reading the drive again is, remove the drive, made an image of the drive, formatted it and reapplied the image back to it, made sure the MBR was OK and all is well. Just to be sure I did restore it to factory specs, did all the updates and got it back to as close as possible before the incident. Boots up every time now, until the next issues arises. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.