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02-17-2021 06:48 PM - edited 02-17-2021 06:54 PM
I've done EVERY on board diagnostic and everything passes. I turn it off, let it sit, all I see is a HP logo and it sits there, then it will reboot and say preparing automatic repair and go no where.. It won't even boot to USB drive with win 10 OS install on it whether I go from BIOS or not. Just randomly started happening and not sure why
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02-18-2021 05:53 AM
This is a file system failure and the HP diagnostics only check hardware.
Unfortunately, this message nearly always means that a recent Windows Update failed and Microsoft then tried to recover from that, but that failed, so it's trying over and over again -- and will never succeed because Windows Update got corrupted in the process. Unfortunately, this is NOT a new issue with Win10 Windows Updates.
This problem is very difficult, if not impossible to fix -- from the standpoint of making repairs and leaving your stuff intact. Some steps for trying this are listed below, but they are very hard to do and if they do not work, you are faced with doing a complete Windows reinstallation to get your PC back working again.
First thing you need to do is see if you can restart in Safe mode -- by doing these steps: https://www.tenforums.com/tutorials/2304-boot-into-safe-mode-windows-10-a.html
If you don't know how to start using Advanced Startup Options, then read this: https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html
Then, follow these steps to reset Windows Update: https://www.tenforums.com/tutorials/24742-reset-windows-update-windows-10-a.html
If these work, when you finally reboot, you should then be able to login to a working Windows desktop.
If these don't work, then report that back here as we will then have to provide you information on reinstalling Windows.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
02-26-2021 01:00 PM
OK, so what I ended up doing to get it to start reading the drive again is, remove the drive, made an image of the drive, formatted it and reapplied the image back to it, made sure the MBR was OK and all is well. Just to be sure I did restore it to factory specs, did all the updates and got it back to as close as possible before the incident. Boots up every time now, until the next issues arises.