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‎08-30-2020 04:42 PM

HP Recommended
Product: HP mini 1000

I received a HP mini 1000 laptop. Its asking for a current password and we never received it nor does the giver know it. 

Fatal Error code was CNU9090PX0

Can some help me with a password please?? 

Thank you

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1 REPLY 1

‎08-31-2020 09:16 AM

HP Recommended

@Theadamsoncrew 

You said you "received" it -- was it from someone else? If so, they should have given you the password because you can not recovery that on your own.

 

Passwords simply can NOT be recovered; instead, they have to be reset.

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.

--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html



I am a volunteer and I do not work for, nor represent, HP
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