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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
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‎07-25-2022 12:34 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

i purchased an BNIB but older HP which had windows 8 and a HDD i updated to a SSD and windows 10 64 bit. All was fine until i placed the battery in. The laptop just goesblack screen does nothing. shut it down remove battery then restart on AC only works fine. I updated bios and all drivers nothing. Anyh ideas what to do ? HP Notebook - 15 - r219na

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-26-2022 05:45 AM

HP Recommended

If the battery is deeply discharged, the BMS (battery management system) prevents charging for safety reasons. In this case, you must replace the battery.

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎07-25-2022 05:03 PM

HP Recommended

Hello @Fix-A-Pc 

 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎07-26-2022 05:23 AM

HP Recommended

i think i worked it out, The laptop was sitting unused not even setup for over 3 years when i got it setup the battery was 100% dead got it working and booting now through install battery when laptop was up and running. Battery not charging and comeas up as fault on booting, Must be just dead went ahead a purchased a new one to see how it goes

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‎07-26-2022 05:45 AM

HP Recommended

If the battery is deeply discharged, the BMS (battery management system) prevents charging for safety reasons. In this case, you must replace the battery.

1 person found this reply helpful
Was this reply helpful? Yes No
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