HP Notebook 15'' taking forever to startup.

[jay001]

I bought this laptop Sep 2017. It was working great initially. But a week later, I believe after an update, it became slow. Since then it is taking more than 10 minutes to start up. 

I have tried enabling and disabling a combination of startup applications. Uninstalling the updates doesn't work either. 

It has i5-7th gen processor, 8GB RAM, 1TB HDD.

[Paul_Tikkanen · Accepted solution]

Hi:

HP has just released this fix...

TITLE: HP Image Enhancement for System Logon

VERSION: 1.00 REV: A PASS: 1
DESCRIPTION:
This package provides an update to HP image prevents/fix long system logon
process.

PURPOSE: Critical
SOFTPAQ FILE NAME: SP81965.exe
SOFTPAQ MD5: 6c95f0e2e0779fa4f23039ac59cdd114
SUPERSEDES: None
EFFECTIVE DATE: September 16, 2017
CATEGORY: Software-Solutions
SSM SUPPORTED: Yes

PRODUCT TYPE(S):
Workstations;Consumer Desktops;Notebooks

http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe

[andyschlei]

This patch does not work on an Envy 15t.

[jay001]

Thank you so much. It works fine now. I checked twice and now the start or restart takes no more than one and a half minutes. Thanks. 🙂

[Paul_Tikkanen]

You're very welcome.

[bdisc]

Paul, do you happen to know what exactly does this Image Enhancement for System Logon does? I can't anyone at HP to explain it to me and I can't find anything online that explains it. I would just like to explain it to our IT dept.

[Paul_Tikkanen]

Hi, @bdisc

Unfortunately, I do not.

All the available info is what I posted above.

[bdisc]

OK, thanks, anyway.

[Alun1137]

I bought my HP laptop 4 days ago. It was fine initially but today it won't start the screen.

With an external monitor connected it is fine (through the monitor) but the screen on the laptop itself isn't working.

I bought it for a very specific task and now I'm two days behind thanks to this, I couldn't be more angry.

any suggestions? that work?