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- HP Notebook 15 won't start despite hard reset, new battery a...

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12-30-2022 10:16 PM
Good evening everyone, despite having bought a replacement battery and replacement AC power source, the laptop won't start.
I've also tried to hard reset, but I'm not getting any lights at all. Is there anything else I could try? Thank you, your support and input would be appreciated. Happy holidays!
01-03-2023 06:17 AM
Hi @Inesella,
Welcome to the HP Support Community.
I'd like to help!
This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.
Please check your inbox on the forums page for the private message.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Nal_NR-Moderator
I am an HP Employee