HP Notebook passed hard disk check, but no storage?

[brasseon]

I had to reboot after my laptop locked up, but it never gets to the point of booting into the OS. I eventually tried running system diagnostics, but found some odd information when i did. The quick hard drive check passed completely, suggesting that the computer is detecting a hard drive, but every time i try to run the storage check, i get "No storage detected". I don't seem to have the option to do a full system check, either? Currently trying to do a hard reboot, but it's hard to pull out the battery. I can get into the GRUB menu, which shows that Ubuntu is installed, though, so...???

[WAWood]

Apart from a few Workstations that come with Linux distro preloaded, HP provides no support for Linux.

I mention this because with Windows, we can provide links to videos and HP Documents. We can provide links to HP diagnostic apps you can download and run on your PC. We can provide links to HP drivers and to HP BIOS updates, which you can also download and run on your PC. And, nearly everything useful can be done using an application or utility that HP will provide you for free.

For the general population of HP customers trying to use or install Linux, we have NONE of that. No diagnostics. No videos. No downloadable utilities or tools. And, once you get into Linux, you discover that you have to become VERY familiar with the command line to do anything complicated. We have no command line scripts or examples to provide you.

So when I recommend going to the support forum for your Linux distro, it is because THERE is where you will get the amount and kind of support you need.

[brasseon]

I did, eventually, manage to get into Recovery Mode, run dpkg, and that let me boot finally. I am now running ClamAV and backing up as many files as possible.

I will be remembering how kind and courteous everyone here was when i buy my next computer 🙂

(Issue has been resolved)