08-24-2019 05:45 PM
I've been having boot up issues with my Omen 17" laptop. In order to get it to boot 'properly' I have to power cycle it multiple times until it enters a safe boot mode. But basically, on start up I can briefly see the 'hit the esc key' to enter bios and then the screen goes black and stays like this until I cycle the power a handful of times.
How can I fix this issue? is there any driver updates or bios updates?
08-27-2019 09:53 AM
Hey there! @DynC,
Are you able to boot into the BIOS or F2 page on the PC?
Have you tried checking with a different keyboard?
Have you tried checking with a different adapter?
Have you tried checking with an external monitor? Does the issue persist?
Please share the product number of the PC to assist you better.
Connect an external monitor to the PC and backup the data.
Try the steps recommended below.
Reset a laptop with a removable battery
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
The computer starts normally or a startup menu opens.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
If you are able to boot into BIOS try restoring the BIOS to default.
1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.
Refer this article to know more information about no boot issues. Click Here
If you are able to boot into the F2 page try running a system diagnostics test and check if the hardware is functioning correctly.
Refer this article to know more information about running system diagnostics test on the PC. Click Here
Let me know if this helps!
I hope you have a great day! 🙂
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