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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- HP Omen locked/shut down while using, won’t turn back on

Create an account on the HP Community to personalize your profile and ask a question
09-08-2022 05:08 PM
I was using my laptop, when all of the sudden the screen turned to black with a loading symbol and said “locking” or “locking down” or something like that, it was only for a second at most. Then it turned off completely, no lights on anywhere. I tried turning it on, i tried unplugging it and turning it on, plugging it back in, holding the power button for 15 sec., trying to turn it on after a couple minutes, etc. It still won’t turn on.
09-08-2022 05:54 PM
Hello @aklawson
Sorry to hear that you are having problems ... I would like to help you.
Follow the HP standard procedures:
(1) https://www.youtube.com/watch?v=sj6kYmT7GLs
(2) https://www.youtube.com/watch?v=qpiGUojtr3E
(3) Please report your results