HP OmniBook X 17 (Copilot+ PC) – Keyboard Becomes Unresponsive After Several Minutes of Use

[modestmouse24]

Hello,

We recently set up a new HP OmniBook X 17 (Copilot+ PC). I believe the model may be 17-dd0013dx (purchased from Best Buy), though I do not have the serial number available at the moment.

We are experiencing a recurring issue where the system becomes partially unresponsive during normal use, particularly while composing emails or typing in documents.

The behavior is as follows:

• Initially, the Enter key stops responding (pressing Enter does not create a new line).

• Shortly after, the keyboard becomes completely unresponsive.

• No additional keystrokes register.

• The system does not blue screen.

• The display remains on.

• Restarting the computer does not permanently resolve the issue (it's recurring).

• The problem has occurred during email composition and document editing.

• This is a brand new system.

There is no visible error message when this happens.

We have not yet determined whether:

• An external keyboard behaves the same way.

• CPU or memory usage spikes when the issue occurs.

• The issue is specific to a particular application.

We are trying to determine whether this is:

• A known issue with this OmniBook X / Copilot+ model,

• A Windows 11 ARM driver issue,

• A keyboard driver problem,

• Or a potential hardware defect.

Has anyone experienced similar input freezes on this model? Any guidance would be appreciated.

Thank you.

[Kuroi_Kenshi]

Hi @modestmouse24,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP OmniBook X 17 keyboard becoming unresponsive after several minutes of use. Let’s go through a few checks.

The HP OmniBook X 17-dd0013dx keyboard freeze is likely a driver or firmware conflict with Windows 11 on ARM. 

Update System and Firmware

• Open Settings > Windows Update.
• Select Check for updates.
• Install all updates, including optional updates.
• Restart the system.
• Repeat until no updates remain.

Reinstall Keyboard and Chipset Drivers

• Right-click Start and open Device Manager.
• Expand Keyboards.
• Right-click the internal keyboard device.
• Select Uninstall device.
• Restart the computer.

Confirm Whether Issue Is Hardware or Software Related

• Connect an external USB keyboard.
• Continue working until the issue occurs.
• Check if the external keyboard remains functional.
• If external keyboard works, issue is internal keyboard-related.
• If both stop responding, issue is system-level.

Run HP Hardware Diagnostics

• Shut down the computer.
• Power on and repeatedly press Esc.
• Press F2 for diagnostics.
• Run the Keyboard test.
• Complete all system tests.

If the internal keyboard stops while an external keyboard works normally, the issue is likely a keyboard controller or ribbon connection fault. If both stop responding, it may indicate a firmware or Windows ARM driver issue.

I hope this helps.

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Best regards,