HP Pavilion 17-f049nb Power Led stays on afther shutting down

[gunnarwish]

HP Pavilion 17-f049nb Power Led stays on afther shutting down.

I've installed:

Intel Management Engine Components

Intel Processor Graphics

But this did not solve the issue.

I dont have anything els installed. I've also done a clean install of windows 10.

This is a issue that always accured witht the laptop until i something that fixed it myself but dont remember what i did.

Back then the HP support was giving me usless options like do a fresh install even if i just did it and it did not fixed the issue because a burned into the OS driver/software is causing it. So even if i would do 100X a clean install this still would happen.

This is a well known and very old issue so i hope we can fix.

[DavidSMP]

@gunnarwish,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with the power Led being lit even after the computer shuts down. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you contact HP support in this regard?
• Did this happen after a power outage or surge?
• Did it occur after a software or Windows update?

For now, try these steps:

• Please perform a hard reset on the computer by following instructions from this link: https://hp.care/2xnzpTJ  on how to do it.
• Now check if the issue gets resolved.

If the issue continues, then perform these steps:

• Update these drivers
• Update the bios to its latest version.
• Install the Windows 10  Intel Chipset Installation Utility and Driver and the Intel Management Engine Interface driver.
• Update the graphics drivers also by following these steps:
• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device.
• Then restart the computer graphics drivers also 

Please visit this link: https://hp.care/2k3NQqk to install these driver updates.

• Intel Chipset Installation Utility and Driver   10.1.1.7 Rev.A 3.0 MB  
• Intel Management Engine Interface (MEI) Driver 11.0.0.1155 Rev.A  61.1 MB
• Intel Trusted Execution Engine Interface Driver 1.1.0.1064 Rev.A     34.6 MB
• Intel High-Definition (HD) Graphics Driver - 10.18.10.4252 Rev.B     124.1 MB        
•  ​​​If you have a Nvidia Graphics card update that driver also.

This should fix the issue. Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[gunnarwish]

I've reinstalled a few of the programs you mentioned. I will be testing this and let you know the result ASAP.

Intel Trusted Execution Engine i could not install that one.

It is standing at Win10 updates but it say's it does not support it.

I have a intel GPU but at the update page there are to versions A and B a little confusing.

I've installed A since this  one seems to be uploaded at a later date.

• Did you contact HP support in this regard? YEs i did contacted the Facebook support since HP assistant sended me to them they sended my ticket to the support of my country. 
• Did this happen after a power outage or surge? No
• Did it occur after a software or Windows update? win8.1 was fine. This happend afther updating to windows 10

[DavidSMP]

@gunnarwish,

I reviewed the post. Thanks for the super quick response. It is great to have you back. Your commendable technical expertise, great dedication coupled with an incredible attention to detail are laudable. Kudos to you for that.

Please try these steps. It should do the trick for you. Break some good news that is music to your ears and mine. keeping my fingers crossed.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

 Cheers!

.

[gunnarwish]

Power button still keeps on when the notebook has been shut down.

I did all the steps mentioned from the earlier post.

I only could not install Intel Trusted Execution Engine.

All the other software has been updated and installed.

[DavidSMP]

@gunnarwish,

I have reviewed the post comprehensive and you've done an amazing job going through all these steps to try and resolve the issue. Good job on that.

There is more to it than meets the eye. It looks like a hardware issue then. You have tried all the possible steps under the sun and the issue persists. 

Please contact HP phone support to get the notebook serviced. 

HP Technical Support can be reached by clicking on the following link: https://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

You've been a valued HP customer and it has been an absolute privilege to share this platform with you and a genuine pleasure to work with you. Now trust me I've done all I can to assist you here by keeping your best interest in mind. Had it been a software issue it should have got fixed by now.

if this helped and leads you in the right direction then to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care, stay healthy, keep smiling big and have a blessed week ahead. 🙂

 Cheers!

[gunnarwish]

Tyvm though i doubt it is a hardware issue because it also happend before i did this clean install back to windows 10.

Only then i fixed it myself.

This always has been a issue only before i fixed it some way.

Also if it was a hardware issue it would still give problems when going back to an older windows version. Which is not the case here.

i just found  out some device was having issue's because it did not had a driver.

Afther finding the ID it seems it was something named Intel smart connect

Is there a way to get 

Intel Trusted Execution Engine Interface Driver

1.1.0.1064 Rev.A

On my computer since the one from the download page doesnt seem to work for me .

I keep getting the message this platform is not supported while i took it from the HP download page and selected windows 10. I've checked logs and here is the  error code 0x4e24 (20004)

Extended error text Error in device matching.

I've tried running it as admin.

And in compatibility mode. I've also googled the code but i only found some people using RAID but this laptop does not even support RAID so that can't be the issue. I've also checked the BIOS and there is no ACHI or IDE option so that also can't be it.

[DavidSMP]

@gunnarwish,

I read this reply. I beg to differ. Very small leakage current can cause the LED to glow. We have tried all the possible software troubleshooting steps here. There is wiring on the LED panel and around it that could cause it to happen because of tiny current leakages also

Please try these steps to isolate the issue further.

Perform a  hard reset again on the computer.

Then reload bios defaults on it.

Steps:

• Keep tapping the ESC key several times gently as soon as you power on the computer. 
• Then press or tap the F10 key from the menu options to go to the bios.
• Then load set up defaults by pressing the F9 Key.
• Then push F10 to save changes and exit.
• Now disconnect the charger and shut down the computer from within Windows.
• Check if the issue gets corrected.

If it persists, perform the hard reset again. Then power on the computer. let Windows load the desktop.

Then shut down the computer by holding the power button for a few seconds till it powers down.

Now check if the issue is resolved. If it continues then the issue is hardware related because we are out of windows shut down software command mode and the computer is no more in a software environment.

Please contact HP phone support to get the situation corrected. The issue is intermittent. That is what makes it all the more fallible for a hardware issue. I am stating this in all earnest.

If this helped and leads you in the right direction, then to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care, stay healthy, keep smiling big and have a blessed week ahead. 🙂

 Cheers!

[gunnarwish]

This weekend i will do a clean install and go back to windows 8.1.

This way i can also prove it's not hardware but software and it only happens when i go to windows 10.

I will also try to install the above drivers and then intall windows 10 and see if it is fixed.

But this will be for the weekend.

This error always has been an issue even before now and only happend each time we installed windows 10 afther a clean install. Only before i found ways to fix it myself. 

[DavidSMP]

@gunnarwish,

I understand where you come from. Windows 10 could trigger some conflicts which may be causing this to happen. 

Let me know in this regard.

Did you try the suggested steps that I mentioned in my previous post?

Please use Windows 8.1 for at least a week before upgrading to Windows 10 again to isolate the issue further. THen if it does not happen with Windows 8.1 and only with Windows 10, then I will do more research on it and get back to you.

If this helped and leads you in the right direction, then to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care, stay healthy, keep smiling big and have a blessed week ahead. 🙂

 Cheers!