HP Pavilion Laptop - Black screen after HP logo - Win10

[KevinSuh]

I have a Pvilion Laptop with Win10 and when I try to boot it up, the HP logo shows with the icon that circles and then the screen goes black.  If I press the caps lock, no light shows up, there is no cursor, and the HDD light is off.

I know that the screen is NOT the issue as I can go in to bios with no problems, I can get in to diagnostics screen as well and the test said everything passed.

I know the screen works just up until the Win10 actually loads.

I have tried to boot into a usb drive with Win10 recovery and it goes to the black screen after the HP logo.  I have also tried to go to the recovery option from when I press the ESC key during boot but the menu never shows up and goes to a black screen as well.

Thanks.

[KevinSuh]

I forgot to mention what I have tried thus far:

1> Reseated memory.

2> Taken out of the of the memory stick, booted up (no change), put in other memory stick, booted up (no change).

3> Take out HDD and booted up, laptop asks for operating system, put back HDD (no change).

4> Put in another HDD from a known working system (no change).

5> Reset CMOS by taking out 2032 battery (no change).

6> Updated bios with the lates one from HP (no change).

7> Reverted bios with older version (no change).

8> Let it run on blank screen overnight (no change).

[Sneha_01]

Hi @KevinSuh,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a frustrating boot issue. Here are some steps to troubleshoot and potentially resolve the black screen problem on your HP Pavilion laptop:

1. Check External Devices:

• Disconnect any external devices (USB drives, printers, etc.) that may be interfering with the boot process and try restarting.

2. Perform a Hard Reset:

• Power off the laptop.
• Disconnect the power adapter and remove the battery (if removable).
• Press and hold the power button for about 15 seconds.
• Reconnect the battery and power adapter, then try to start the laptop again.

3. Boot into Safe Mode:

• Since you mentioned you can't get into recovery options, try this:
  • Turn off the laptop.
  • Turn it back on and repeatedly press F11 until you reach the recovery environment (if you can).
  • Once there, navigate to Troubleshoot > Advanced options > Startup Settings and select Safe Mode.

4. Check Boot Order in BIOS:

• Since you can access BIOS, ensure that the hard drive is set as the primary boot device.
• Restart the laptop and press Esc or F10 to enter BIOS settings.
• Check the Boot Order settings.

5. Repair Startup:

• If you can access the Windows recovery environment, select Troubleshoot > Advanced options > Startup Repair. This may fix any boot-related issues.

6. Restore to a Previous State:

• If you manage to get into the recovery options, look for System Restore to revert the system to a previous state before the issue started.

7. Check for Corrupted Files:

• If you can access the command prompt from the recovery options, run:bash

Copy code

chkdsk /f /r

• This will check for and attempt to repair any disk errors.

8. Reinstall Windows:

• If all else fails and you can’t access recovery options or boot into Safe Mode, consider reinstalling Windows using a USB drive. Make sure to back up any important data if possible.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[KevinSuh]

Good afternoon.

First and foremost, thank you for your post.

1> I have no external devices attached.  I even made sure there were no dongles for keyboard/mouse.

2> I have tried the hard reset procedure:

* I have turned off the laptop.

* Disconnected the power brick and battery from the laptop.

* Held down the power button for more than 15 seconds.

* Reconnected the battery and power brick. 

The laptop does the same thing.

3> Boot into Safe Mode:

* I have hit the ESC button during bootup and selected the F11 option to get the recovery menu but the screen does the same black screen.

4> I have changed the boot order multiple times as well but no change.

5> I can't get into the Recovery Menu to perform repairs.

6> Can't get in to the recovery menu to restore to a previous state.

7> Can't get in far enough to get a command prompt.

8> I can't even re-install windows as the laptop won't boot up far enough to get to the menu to re-install.

The only thing I can do are:

A> Get into the bios.

B> Hit ESC during boot to get into the diagnostics menu.  I have checked the system and the test results are that everything is fine.

Other than this, if I choose any other option, I get the black screen.

Thanks.

[Sneha_01]

Hi @KevinSuh 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support