cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
150
Flag Post

HP Pavilion Not booting after BIOS Update

HP Recommended

I have the same issue. My HP Pavilion x360 asked to do a BIOS update today and it went through it and now it is stuck on the black screen. I have allowed it to sit and nothing. I turned it off did a hard restart and then pushed the power button as well as the Windows button and V or B at the same time. This brought up the BIOS loading menu again no buttons can be pushed during this to stop it, it goes through the screens and then black screen again and nothing else. 

3 REPLIES 3
HP Support Agent
HP Support Agent
15,811 15,790 993 991
Message 2 of 4
Flag Post
HP Recommended

@Jayson4

 

Welcome to HP Community

 

Please follow the instructions in Step 2 & 3 from this Link: https://support.hp.com/in-en/document/c02693833 to create a BIOS Recovery drive

 

Keep me posted and let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

So the working PC that I have is not an HP. When I download the file I double click and open the file and it does not ask me for the save as USB screen. It only opens the file and saves it on my PC. I have attempted to look for the HP utility to open it the correct way with no joy. I have put the file alone on the USB and it went through the BIOS update page again and came up with a black screen that did ask to continue and nothing more was done, only a black screen.. I have dissasembled the PC and unplugged the battery in the attempt to reset the PC and still nothing.. I think it is time to throw HP in the trach and go for another brand.

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
16,573 16,533 711 782
Message 4 of 4
Flag Post
HP Recommended

@Jayson4
I am the Echo_Lake  looks like you were interacting with @KrazyToad, but he is out of the office today, so I'll take over from here.

I appreciate your efforts to try and resolve the issue. This computer needs to ship out for physical diagnosis, I would request you to contact our Support and our Support Engineers should be able to check the available service options for your laptop. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation