• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
HP Recommended
HP Pavilion Laptop
Microsoft Windows 10 (64-bit)

My HP Pavilion Laptop if it goes into hibernation will not recover. I have to force a shutdown and leave for about 20 seconds before rebooting.

I have tried all the recommendations and it still persist. Is it possible that this is a hardware issue?

1 REPLY 1
HP Recommended

@Treebie Welcome to HP Community!

 

I understand the HP Pavilion Will Not Recover From Hibernation.

 

Please let us know have you performed the troubleshooting steps as mentioned in the below link.

 

https://support.hp.com/in-en/document/c03383935

 

If you have performed and still you are facing the same issue.

 

You have to contact phone support and check for the support option.

 

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.