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- HP Community
- Notebooks
- Notebook Boot and Lockup
- HP Pavilion dv4 1428dx black screen/will not start up

Create an account on the HP Community to personalize your profile and ask a question
11-25-2013 12:22 PM
Hello wmarshall. I understand you are experiencing a hardware issue with your notebook. If you have attempt the previous troubleshooting, you are likely experiencing a hardware failure. I would contact HP technical support for continued assistance.
Their options will be based on the warranty status of the computer. If you do not have this information, you can locate it at this website: http://h20566.www2.hp.com/portal/site/hpsc/public/wc/home?ac.admitted=1384280905804.876444892.199480...
You can utilize this website to learn how to contact HP appropriately, based on your region: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Please let me know if you have any other questions or concerns.
Mario
03-26-2014 06:26 PM
Hi, Im having a similar problem. My hp Pavilion g7-1075dx Notebook PC will not start. When I power it on the fan runs for a second then quits and the only things that come on are the power button and the wireless button that looks like a cell tower (it only turns on orange though). Not even the caps lock or num lock buttons will work. Im not sure if this is a display issue or something else. Ive tried doing the hard reset and checking the memory but neither has worked. Ive also tried using an external display. I would really appreciate if anybody could help me out.
05-01-2014 08:43 PM
My laptop was doing the same thing as many mentioned above, it was all booting on, but the screen would stay black. After hours on Google, I finally came across the recommendation to remove both the battery and the AC adapter and to hold down the power button for 60 secs, and then that's where the instruction that I came across differ. At this point, the instructions I found said to plug in the AC adapter, BUT DO NOT REINSTALL THE BATTERY, LEAVE IT OUT. And it worked great. The only problem is, that any time I attempt to reconnect the battery, I end up back at square one and have to repeat the process all over. As long as I leave the battery out and just use the AC cord, everything runs just perfect.
Can anyone explain to me what would cause this? Is my battery just bad and needs to be replaced? This hasn't been an urgent issue for me because my house is what you would call computer poor, with a desktop, my husband's (unused) laptop, and various tablets, etc. But, I have a lot of my photography software for which I no longer have the disc for (Photoshop CS6 = $1k +) and other things and I would like to regain normal function of my laptop at some point.
Either way, whatever the solution is for me, I did want to share trying to boot the computer up w/o the battery as something to try bc so far, that has been the ONLY thing that has worked for me. Good luck!
05-25-2014 10:57 AM
Hi
I have problem with starting of my HP windows 7 laptop. Most of the time my HP pavilion Laptop not display the windows screen but system start as its normal with windows sound with dim light on screen. Its shows display only when i shut down the system 2 or more time. For shuting down the PC i used the keyboard windows button and then pressed keyboard right arrow and thereafter press enter . System gets shotdown as normal.
Also I have issue with charging the battery. When power interupt or switching off the charging power supply switch during laptop on condition and then power comes or switching on the supply in between, the battery couldnot start charging. Its start charging only when system fully get shout down.
Please any one help me to find the solution.
Thanks in advance.
03-06-2015 07:35 AM
I have hp pavilion dv4 notebook laptop ...
and I have some problem in my laptop...
power is ON.. processor fan was running.... but screen was not running.... caps lock led no blinking... when a press a capslock button a led is coming....
screen back led is coming....
help me quickly. ..
08-07-2019 02:30 AM
Hi,
My hp pavilion dv4 display is not working there is a backlight on the screen but it's not working . When i connect it to a external monitor or screen through HDMI its working good!. So i need help to get out of this problem.