HP Pavilion dv6 goes to sleep (itself) randomly and shuts down sometimes (while booting)

[svet6ma]

Greeting you. I have HP Pavilion dv6-6c55sr. The main problem is that it randomly goes to sleep mode. Or it sometimes won`t even boot and shuts down in a few seconds. I have searched and looked in many topics and there are some answers like:

1. Looking at battery settings for sleep timeout

2. Turning Link State Power Management off

3. Updating BIOS

4. Updating Graphics Card
5. Downgrading chipset MEI to 9 or 10

and etc. But I think it won`t help. I have changed HDD. Sleeps and shut downs - were more times when HDD is in. But when I got to External, and internal is off, then it may work longer. However this problem is not solved for me, I want to know is there anybody who knows the this problem.

HP Pavilion dv6-6c55sr

BIOS Version: F. 13

Graphic drivers are up to date.

[KrazyToad]

@svet6ma

Welcome to HP Support Community

I appreciate all your efforts and expertise in troubleshooting this issue

At this point I would request you to contact HP Support for possible service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

[svet6ma]

Thanking you for reply.

I see many people have the same problems. Either shut downs or goings to sleep. You can search for it. And you will find that more of them are HP users. I think those people as I need help in this. And this problem must be concerned as one of the main problems for HP company. What causes newly purchased laptops to have this type of problems. And directing people to understanding issues and concrete solutions for it. Because as much as I have used my time and searched many topics, more answer are usually formal. Nothing that solves the problem itself. Either it is hard to get online chat with one you can help. For example Microsoft is easy to get connected and to get a help from support online. And this is very helpful and useful.

I have get in the link you gived me. It directs me to the community support, nothing much I have founded.

Do you have ideas what is the main reasons?

I can answer questions about signs of problem.

[svet6ma]

Also, can anybody help me update my bios.
As I mentioned laptop is shuts down while booting or it goes to sleep whiled booted.

I have searched for my device drivers and there is not an option "Windows 10" and this is what for Windows 8 64 bit

HP Notebook System BIOS Update

F.1C 7.8 MB Jan 29, 2013

I think this is not last update for this device. What version should i install? Link would be helpful.

HP Pavilion Dv6-6c55sr

[svet6ma]

Also I want to mention that, (I understood recently) that  it acts like your are pressing power button, ie:
1. When Windows (OS) is booted if you press power button it will go to sleep mode.

2. While Windows is booting and if you press power button it will turn off.

My laptop`s problem is also like this. It goes to sleep while booted or it shuts down while booting (and of course  - nobody presses power button).

This laptop was overheating because of dust filled on fan (by the way this is another problem of HP Pavilion Dv6-s). I think it may cause this problem. If it is, is there a hardware specialist who can suggest that in which detail the problem is/can be?

[KrazyToad]

@svet6ma

Thanks for keeping me posted

I have sent you a private message with the next course of action since you are unable to reach the correct department to check for Service Options

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you