HP Pavilion shut down after plugged a USB device

[SoCold]

I have plugged a USB Audio device in a USB port, suddenly the screen turned of and the power button start to blink. I cannot turn on the laptop anymore. The power on is blinking for ever without any signal or sound from the laptop when I press it. I tried reset holding the button without success. I cannot remove the battery because it is inside of it. What should I do now? Warranty?

[KrazyToad]

Hi @SoCold

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that the Notebook is not booting up and the power button is blinking.

This seems to be an issue with the Motherboard. Please contact our Phone Support for Service Options.

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Thank you.

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.

[SoCold]

I already sent the laptop to fix under warranty. I will update here what is happening.

[Raj1788]

Hi @SoCold,

It looks like you were interacting with @Karthigayen, but he is out for the day & I'll be glad to help you out.

I'm the Raj1988 & I'm at your service.

I reviewed your concern and the entire conversation.

Keep us updated once you get your laptop.

Have a great day!

Cheers!

[SoCold]

The support changed the motherboard. Was it a problem in that specific motherboard or could it happen with any laptops?

[KrazyToad]

Hi @SoCold

Thanks for keeping me posted. I'm glad our Support has replaced the Motherboard and this should get it working

I can assure you that this issue is not specific to your Motherboard or computer model. Sometimes a short circuit on a Motherboard can cause such problems like any other electronic items. 🙂

Once again thanks for keeping me updated on the progress.

Do visit our HP Forums and drop us a Message anytime you need assistance.

Thank you. 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.