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AlMCQ
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Message 1 of 2
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HP Pavilion start up issues after windows10 update

HP Recommended
HP Pavilion 14-bk064sa
Microsoft Windows 10 (64-bit)

After a Windows 10 update, the PC froze with the message 'Windows is updating - do not turn off the PC'. However, this message didnt go away for hours so i suspected that it hadnt worked. I therefore switched off the laptop and it restarted with the same message. I then restarted again and went into the F11 menu (Troubleshoot, Advanced options) and did a system restore. However now on restarting it came up with 'Your device ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you'. The next message is 'Preparing Automatic repair' then next page 'Diagnosing PC' followed by 'Automatic Repair' 'Your PC did not start correctly' 'Press restart to restart your pc, which can sometimes fix the problem. You can also press 'Advanced options' to try other options to repair your PC. I did try other options in 'Advanced Options such as 'starting in safe mode', but everytime it comes back with the messages above. Anyone had the same issues or have any advice on how to solve this issue?

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi@AlMCQ, Welcome to the HP Support Community!

 

We understand that it's not booting to windows. Request you to follow the below troubleshooting steps from the document fix

 

In the meantime, let's start off by performing a Hard reset on the Notebook:

Step 1: Performing a hard reset

Resetting the computer can resolve many issues that cause a blank screen. Use the steps in Performin...

 

Step 2: Connecting an external monitor to test the display

The notebook screen display might remain black when there is a corrupted graphics driver or a problem with the LCD display backlight. To test the display, attach an external monitor and restart the computer. Testing with an external display is helpful if the notebook display is black but you can hear sounds; such as fans, spinning drives, or beep tones that indicate the computer is operating.

 

Next thing, I would suggest here is to Run a System diagnostics test as well as an extensive test on the Hard drive and Memory from F2 (Please capture the failure ID for further assistance).

 

If all test pass turns off the computer.

As you turn it back on tap the F10 key. This will load the BIOS setup utility.
Press F9 to load defaults.
Press F10 to save and exit.

 

For more steps, click here 

 

For more assistance, please follow all the steps suggested in the support document for - HP Notebook PCs - Troubleshooting Black Screen Displays with No Error Messages During Startup or Boo... 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, 

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