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‎01-15-2024 11:47 AM

HP Recommended
Product: HP Pavilion x360 Laptop - 14-dw0156ng
Operating System: Microsoft Windows 10 (64-bit)

While at university, I connected my HP-Pavilion x360 14-dw0156ng laptop, running Windows 10, to a monitor using a provided USB-C cable. Immediately after this, my laptop's screen turned black and the device stopped working entirely. There are no signs of life such as fan noise or LED indicators, holding the power button does nothing. I've previously used this same monitor model and cable without issues, and the cable typically charges the laptop as well.

I've attempted holding the power button for over 30 seconds, removing and reinserting the battery, and trying to power it on with only the adapter connected. The only response was a brief fan spin when I first reinserted the battery. Upon further removing and reinserting the battery nothing happens. The charging LED does light up when I connect the power cable.

Could the USB-C cable have caused damage to my laptop's motherboard?

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