HP Pavilion x360 Recovery Cloud Fails and Windows 11 Fresh install Fails

[Tokramage]

i have this laptop and every time i try to use the HP Cloud Recovery usb it fails   and When ive tried the Windows media creations usb for Windows 11, i can secure boot and erase the old windows drive and re-install a fresh windows, within minuets of finally getting to the windows desktop the first time, it blue screens, reboots and say that the start up is corrupted and needs repair,   but none of the repair option work and theres nothing to do but again try a fresh install of windows or of the HP cloud recovery usb and again to get errors logs and a still bricked laptop, more use as a paper weight

the error log i get is below,

[21:59:05.11] ------------------------------------------------------------
[21:59:05.11] [20/08/2023]
[21:59:05.11] Windows has detected critical error and has triggered ErrorHandler.cmd.
[21:59:05.11]
[21:59:05.11] Possible cause[s]:
[21:59:05.11] - got critical error during Specialize-Pass.
[21:59:05.11] Check [C:\Windows\Panther\setupact.log] for this case.
[21:59:05.11] - got critical error during Audit-Pass.
[21:59:05.11] Check [C:\Windows\Panther\UnattendGC\setupact.log] for this case.
[21:59:05.11] Check [C:\SYSTEM.SAV\Util\Install.log] for this case.
[21:59:05.11] - got critical error during SysPrep.
[21:59:05.11] Check [C:\Windows\System32\Sysprep\Panther\setupact.log] for this case.
[21:59:05.11]
[21:59:05.11] ------------------------------------------------------------
[21:59:05.11]
[21:59:05.13] No Memory dump found....

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
LastBootSucceeded REG_DWORD 0x1

[21:59:05.13] Bootup normally...

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
LastBootShutdown REG_DWORD 0x0

[21:59:05.16] Previous Shutdown had problem...
[21:59:05.18]
[21:59:05.18]
[21:59:05.18] you might be able to find some info from
[21:59:05.18] Event log file[s]
[21:59:05.18] INSTALL.log
[21:59:05.18]
[21:59:05.18] ------------------------------------------------------------
[21:59:05.19]
[21:59:05.19] [C:\SYSTEM.SAV\Result.ini]
[Results]
Version=1.00
ErrorNumber=953

MESSAGE=PASS2_OSUPDATE_PI[21:59:05.19] ------------------------------------------------------------
[21:59:05.31] [PANIC.cmd] has been called at non-WinPE environment.
[21:59:05.31] [PANIC.cmd] activate BP and reboot into WinPE environment at first...
[21:59:07.50] [PANIC.cmd] going to reboot Windows...

[Tokramage]

I have been wondering if these SSD drives can corrupt its boot area and that be why the machine cant reinstall Win11/HPCloud as the crutial area of the drive is failing and need replacement.

All advise is welcome #

TIA

[Irfan_06]

Hi @Tokramage,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please follow the steps below to perform a recovery on your Laptop.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Tokramage]

Hi    I've taken a day or so to try your suggested fixes an although the laptop does not have the option for extensive tests, i have run all the test options it has several times, including the CPU load test at 30 mins in length a couple of times.

i have tried the cloud restore key a couple of times aswell and it keeps failing at this screen,

if i try other options to try and boot the machine i also get 

Trying to install HP Cloud Recovery or Windows 11 Install media just doesnt work

[Tokramage]

In Hopes that it is a problem with the BCD ive tried to follow the instructions on this site for a BCD repair using the command prompt.    but commands like

bootrec /fixboot     fails as access denied 

and 

bootrec /rebuilldbcd

claims the total identified windows installations = 0 Zero

and it doesnt help to fix the boot failings and it doesnt allow a successful install from the cloud recovery software pack 

or from the Windows 11 Install media 

please Advise 

[Irfan_06]

Hi @Tokramage,

As you have already tried all the troubleshooting steps, this issue might require one-on-one interaction to fix it.

I have sent you a private message with this information. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Tokramage]

I have followed that link and it would not help me contact anyone at HP support, i am aware the warranty has expired but i am of the belief that the Harddrive has possibly failed in some way that the diagnostic's function does not diagnose at all, and thats why the harddrive wont accept a new install of the cloud recovery or windows install, 

even though the laptop is over a year old, can the harddrive fail in this way and is the harddrive not covered in a longer manufacturers warranty ??

please Help and advise