HP Pavilion x360 Unexpectedly restarts and stuck in restart loop

[lmkurtz87]

My fiancé bought me a HP Pavilion x360 convertibl touchscreen laptop to use for planning our wedding, working on reports for financial consulting, and whatever my hearts desire would be to use it for.  I love the laptop however it unexpectedly restarts, then gets stuck on a continuous reboot loop!  It happens whether is plugged into the AC adapter or fully charged.  It’s been taken off the fast reboot, ran the virus scan with nothing showing and ran Bios.   But it keeps doing it.   Any help would be appreciated.  

[asmita6658]

@lmkurtz87

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the computer reboots unexpectedly.

Appreciate you trying the troubleshooting steps. Don't worry, I'm here to help! 

Let's try these steps -

Solution# 1 Hard Reset -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Press and hold down the power button for 15 to 20 seconds. 
4) Plug-in the Adapter. 
5) Try to turn on the computer. 

Solution# 2 BIOS Defaults -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. 

Solution# 3 Windows Updates Troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Solution# 4 Windows Updates -

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Solution# 5 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue still persists, try creating a new user account -

1) Tap the Windows icon.
2) Select Settings.
3) Tap Accounts.
4) Select Family & other users.
5) Tap "Add someone else to this PC."
6) Select "I don't have this person's sign-in information."
7) Select "Add a user without a Microsoft account."
8) Enter a username, type the account's password twice, enter a clue and select Next.
9) Tap the Windows icon.
10) Select the User icon at the upper left corner of the Start menu.
11) Select the new user. You'll then sign into your account with your password from step 8.

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up".

Have a great day!

[lmkurtz87]

Unfortunately that does not help.  I can’t even try the windows updates troubleshooting because the laptop is stuck in the system restore loop now, with it being unable to complete.  

[asmita6658]

@lmkurtz87

Thanks for replying. Appreciate you trying the steps. Let's try a hard reset -

1) Shutdown the computer.

2) Unplug all the Adapter and peripherals connected.

3) Press and hold down the power button for 15 to 20 seconds.

4) Plug-in the Adapter.

5) Try to turn on the computer.

and then run a Hard Drive test on the computer -

1) Shutdown the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3) Press F2 once.

4) Go to Component test.

5) From the list, run the Hard Drive (extensive) test.

Let me know.