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martiniturbide
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HP Pavilion x360 m3 (m3-u001dx) does not turn on / boot

HP Recommended
Pavilion x360 m3
Microsoft Windows 10 (64-bit)

Hello.

I have a problem with this Pavilion x360 m3 (m3-u001dx model), it does turn on completely. I press the power button, the power white led turns on, the fan turns on, but nothing is shown on the screen. The screen does not even try to produce some light. The power adapter lights up when I attach the power cable. There are no beeps and no extra lights blinking.


I had tried:

- Attaching a monitor to the HDMI to see if something shows up (In case Windows is booting). No image, same results. (I Think it is not booting at all)

- Power On the laptop while pressing "WInKey + B". Nothing showed, same results.

- Disassembly the laptop, check the cables. Everything seems to be in place.
- Disassembly the laptop and remove one of the two memory modules. Tried with one module or the other, same results.

- Removed the battery and disconnected the BIOS batter. Didn't changed anything. same results.

 

Does somebody has a similar issue with this model? Any thing else I can try?

 

Regards

3 REPLIES 3
Echo_Lake
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Message 2 of 4
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HP Recommended

@martiniturbide

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand that your HP notebook is not working correctly. If you have already performed the steps from the document HP Notebook PCs - Computer Does Not Start:  https://support.hp.com/in-en/document/c01997899 and the issue persists, it could be a hardware failure. 

 

Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/             
 

Hope this helps!              
Please click “
Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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martiniturbide
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HP Recommended

Hi

 

I tried what is suggested on that page, and sadly I can not seen anything on the screen, even with an external monitor. I don't see any boot logo, any light activity on the screen and I can not access any BIOS function.

 

Regards

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Echo_Lake
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HP Recommended

@martiniturbide

Thank you for posting back.

 

I appreciate your efforts to try and resolve the issue. This sounds like a hardware related issue with the unit. In order to fix this issue, your computer needs to be serviced. I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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