HP Pavillion 15-cw1507na won't boot

[NP2024mofo]

Hi there, my laptop suddenly decided to stop booting up. The power light blinks once when I press the power button, but that's all. I don't hear any sounds, the screen doesn't come on, the fans don't come on... nothing!

I tried holding the power button down for 30 seconds, but that didn't work.

I tried taking the battery out and plugging the power adaptor in to get it started, but that didn't work either.

I saw someone else saying they had an issue with the CMOS battery, but I couldn't see the CMOS battery on this laptop?

Any ideas?

Kindest regards,

NP

[Nal_NR]

Hi @NP2024mofo,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with no boot. 

This looks like a hardware issue. 

However, if you have performed all the steps in this document and are still having issues, I recommend you contact phone support. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[NP2024mofo]

Thanks Elohi_NR.  Apologies for the delayed response - I was away on holiday.

Unfortunately, following the steps in your document did not help.

The other issue I have is that when trying to register this issue on the HP site, it asks for the serial number. However, when I enter the serial number of my laptop, it is not recognised?!

Can you send me the phone number here please, as I can't seem to be able to get through to support without providing the serial number.

I am UK based.

Thanks.

[Nal_NR]

Hi @NP2024mofo ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!