HP Pavillion x360 spectra will not boot past ESC, f2,f9,f10 once pressed

[epruitt373]

Restarted my laptop and it will not go forward in the boot process it hangs at the screen after you press esc, f9, f2, or f10. What the heck has happened to my laptop?

[Nal_NR]

Hi @epruitt373,

Welcome to the HP Support Community. 

I'd be glad to help you! 

If your HP Pavilion x360 Laptop - 14-dh2027od hangs during the boot process and doesn't proceed past the initial startup screen, it can be due to a variety of issues. Here's a systematic approach to troubleshoot and potentially resolve the problem:

1. Perform a Hard Reset

This can sometimes clear up issues with the boot process.

1. Power off the laptop completely.
2. Disconnect all external devices (USB drives, printers, etc.) and unplug the power adapter.
3. Remove the battery if it's removable.
4. Press and hold the power button for about 15-20 seconds.
5. Reconnect the power adapter (and battery, if applicable).
6. Try turning the laptop on again.

2. Check for Hardware Issues

• External Devices: Ensure that no external devices (USB drives, external hard drives, etc.) are connected, as these can sometimes cause boot issues.
• Internal Connections: If you're comfortable, you can open the laptop to check internal connections (like RAM and storage) to ensure they are seated correctly.

3. Access BIOS/UEFI Settings

Since the laptop hangs after pressing Esc, F9, F2, or F10, try accessing the BIOS/UEFI settings to see if you can navigate there:

1. Power off the laptop.
2. Turn it on and immediately press Esc repeatedly to enter the Startup Menu.
3. If successful, choose F10 to enter BIOS Setup.
4. Check if you can navigate through the BIOS settings. If you can, ensure that the BIOS is detecting your hard drive or SSD properly.

4. Run HP Hardware Diagnostics

If you can access the Startup Menu or BIOS, you may be able to run hardware diagnostics:

1. Press Esc to enter the Startup Menu.
2. Select F2 for HP Hardware Diagnostics.
3. Run the Quick Test or System Test to check for hardware issues.

5. Check Boot Order and Boot Drive

If you can access the BIOS:

1. Ensure that the correct boot drive is set as the primary boot device.
2. If you have recently changed the boot order or installed new hardware, revert any changes if necessary.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @epruitt373 ,

Please find the remaining steps below.

6. Try Booting in Safe Mode

If you can get to the Advanced Boot Options (by pressing F8 or Shift + F8 during boot), try booting into Safe Mode to troubleshoot further:

1. Restart the laptop and press F8 or Shift + F8 during startup.
2. Select Safe Mode and see if the system boots.

7. Perform a System Restore or Recovery

If you can access the recovery options:

1. If you have a recovery USB or disk, insert it and boot from it to access the recovery options.
2. Select System Restore or Reset this PC to restore or reset your laptop.

8. Update or Reset BIOS/UEFI

• If you suspect a BIOS issue, you might need to reset or update it. Some laptops allow BIOS reset options through a specific key combination (refer to your laptop's manual or HP support site for details).

9. Reinstall Windows

If you can access the recovery options and none of the above steps resolve the issue, you may need to perform a clean installation of Windows. Ensure you back up any important data before proceeding:

1. Boot from a Windows installation USB or recovery media.
2. Follow the prompts to reinstall Windows.

If you’ve tried all these steps and your laptop still doesn’t boot properly, it may be time to contact HP Phone Support for further assistance or consider repair/ services.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.