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‎06-20-2020 07:50 AM

HP Recommended
Product: 470 G5
Operating System: Microsoft Windows 10 (64-bit)

The Probook was working flawlessly and then one day I open it up and its stuck on a restart loop.  Goes to the HP screen, finishes loading, and then instantly a pop up comes up that gets closed by the system and then a blue screen appears for a split second(not the blue screen of death but the blue windows update screen) that restarts everything.  Pressing escape, F2, F10, and F12 does nothing.  Unable to go out of this loop.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-21-2020 12:08 PM

HP Recommended

Ok folks so after 24 hours of hell I finally succeeded and everything is back as it was.

 

NOW Recap:

 

- Had to complete a fresh reinstall of Windows 10 because mine was beyond repair. (All from a faulty update or power loss during update)

 

- During install the Windows MediaCreationTool2004 didn't properly transfer the files to USB stick.  Its a known issue that during the install you get the error message "a media driver your computer needs is missing".  Your options are to press cancel and then move the USB stick to another port and try again. This seems to work in a lot of the cases but would not work with any of the three ports in my 470 G5.  The MediaCreationTool2004 gives you an option to make an ISO image of the file instead of loading the USB and after reading one users recovery story on Linux it gave me an idea.  I made an ISO image of Windows on my desktop and then used WinRAR to extract that images contents and then loaded that onto my USB drive.  This actually worked and I no longer got that error.

 

- My laptop has a M.2 and a SSD but during the window install the partitions didn't make sense to me and I was unable to install Windows on the M.2.  After suffering for a few hours I just decided to install Windows on the main SSD.

 

- Noticed that the laptop would now load much slower than I was used to so I was certain that Windows needed to be loaded on the M.2.  

 

- I updated Windows to the latest version via automatic updates and used HP Utility to download all the drivers.  Once this was completed I made a system restore point just in case.

 

- Now I looked into ways to transfer my perfectly working and updated version of Windows on my SSD to the M.2.  After a little research it became apparent that Macrium Reflect can accomplish this using their free version.

 

- I loaded the software and then was able to select the source drive(SSD) and then the destination(M.2) using clone(not image).  I ended up having to complete this step a few times because I wasn't sure what exactly needed to be copied over.  My SSD had 4 partitions(2 Fat, and 2 NTFS) that Windows made automatically(I'm assuming) during the initial installation including the C: drive where my windows copy was located.  At first I just cloned the C drive over to the M.2 but that didn't work and windows would not boot. It would say that there is no drive installed. Keep in mind when doing that step you need to either disable or better yet remove the source drive to make sure that the new destination drive is the one that's loading. I ended up erasing the partitions on the M.2 and tried again but this time I cloned all the 4 portions from the source drive onto the M.2.  After disabling the source(SSD) drive to test if it transferred correctly I realized that this didn't work either.  During boot it would go into windows recovery but none of the options helped repair or load windows.  So I erased the M.2 and tried to clone again. I was getting the idea that I was transferring unnecessary partitions so this final time I decided that I'm only going to transfer 2 partitions that were both NTFS.  After restarting and then going into BIOS (F10 or esc) and disabling the SSD, so that it only boots from the M.2, it loaded up perfectly.  It was very fast and that's when I knew that it was a success.  I later went back to erase my SSD and enabled it in Bios so that I could use it has extra space when needed.  

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11 REPLIES 11

‎06-20-2020 08:11 AM

HP Recommended

Remove AC adapter.

Remove the battery.

Press the power button for 10 seconds.

Connect AC adapter.

try to power up.

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‎06-20-2020 08:25 AM

HP Recommended

My battery doesnt have easy access and I need a little torx to take the back cover off which I don't have right now.  I also installed the HP PC Hardware Diagnostics (UEFI) onto a usb drive and put it into the laptop while pressing F2 and nothing.  Also connected a usb keyboard to the laptop to try and press Esc, F2, F10, and F12 but still no response. 

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‎06-20-2020 08:28 AM

HP Recommended

USB flash drive has to be prepared correctly if you want to boot into it in UEFI mode.

 

 

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‎06-20-2020 08:56 AM

HP Recommended

I just formatted it to FAT32 and used the installer to install the files to the USB.  Then plugged it into the HP Probook.  Doesn't boot from it.  Also Windows/HP does not respond to keyboard commands so I can't manually get it to load from the boot menu.

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‎06-20-2020 08:58 AM

HP Recommended

Sounds like you have bigger problems since your keyboard is unresponsive.

 

.

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‎06-20-2020 09:14 AM

HP Recommended

https://drive.google.com/file/d/1SOf0Ylijv4fS7DpZJ0O_kvpB8kB4Insb/view?usp=sharing

 

Here is a video of what's happening over and over.

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‎06-20-2020 11:17 AM

HP Recommended

According to https://support.hp.com/us-en/document/c05924879 , F10 is BIOS setup.

 

Really no idea what can be the problem. 

 

For a sanity check, I always try booting into Linux USB flash drive that I have handy, but most people are clueless about Linux.

 

.

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‎06-20-2020 02:33 PM

HP Recommended

I found this which seems to be the exact problem Im facing.  Although my system was up to date.  It crashed during an update I'm assumming.

 

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/devices-with-certain-in...

 

Devices with Intel SSD 600p Series or Intel SSD Pro 6000p Series may crash and enter a UEFI screen after reboot when upgrading to Windows 10 April 2018 Update

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‎06-20-2020 02:40 PM

HP Recommended

Ok i was able to get into hardware Diagnostics but only after removing the hard drive and then the m.12 or whatever chip.  Instantly the keyboard is working and allowed me to enter HP PC Hardware Diag.  Looks like the windows update super crashed my system.  Currently doing some onboard testing but I'm sure everything is fine.  Looks like I have to do a fresh install.  Luckily I  dont have any important data on this.

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