HP Renew OMEN 16-wf0750nd wont start up

[Riaz2204]

Good day HP Community,

Hope you guys can help me out. I recently bought a HP Renew product. Almost 4 months ago.
I tried to play a game today. But the laptop restarted and won't boot up anymore. With the power adapter connected I can only hear the fan. But no image on the screen (black screen) and the keyboard is not responding. No succes with a hard power reset by holding the power button for 15sec. The power button is one of the keys on the keyboard.
Last week I had the similar problem. But then it restarted in 1 go without any problems. I immediately ran a diagnostic test via the HP Support Assistants and the HP Hardware Diagnostics UEFI. Test only saw a battery calibration issue. 
After that fix. I diagnose again. And there were no issues.

 

HP Renew product info:
HP OMEN 16-wf0750nd
Serienummer: [personal info removed]
Product: 889D0EAR#ABH

Any advice to this would be grateful.

With kind regards,
Riaz

[Nal_NR · Accepted solution]

Hi @Riaz2204,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the black screen.

That is an excellent description and a great diagnosis. It is greatly appreciated.           

Use the procedures in this document if the LEDs turn on to indicate that power is available and the sound of a fan or spinning hard drive can be heard, but no colors, images, or text are displayed on the LCD screen.

If the computer does not turn on (no lights or sounds) or the screen displays an error message, see HP PCs - Computer does not boot or start.

If the computer does not turn on and LED lights blink or you hear beeping sounds, see HP Notebook PCs - Computer beeps or a light blinks during startup.

Perform a hard reset

If your computer suddenly fails to boot properly, perform a hard reset (power reset).

For detailed instructions on resetting your computer, see HP PCs - How to Power Reset Your Computer.

1. Turn off the computer.
2. Disconnect the AC adapter.
3. Remove any discs from the disc drive.
4. Remove memory cards from the card reader slot.
5. Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
6. With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
7. Reconnect the AC adapter, and then turn on the computer.
8. Note: If an error message is displayed, see Troubleshooting Error Messages on a Black Screen During Startup or Boot.
9. Otherwise, continue with the troubleshooting procedures in this document.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Riaz2204]

Dear HP Community,

Unfortunately the laptop does not work anymore. I called HP IT support service for this. And we have done some actions together to be able to start the laptop again, but with no success. A Case number has been made for this. Laptop is being sent for investigation and repair under warranty.

Thanks foor the help.

With kind regards,
Riaz

[Nal_NR]

Hi @Riaz2204,

Great to know that the issue has been taken care of. Do keep us posted if anything in the future.