HP SPECTRE 15 2019 with NVIDIA 4GB NOT BOOTING

[davidkariuki]

I was using my laptop when it ran out of power. So what happens in Kali Linux, is when the battery is too low, the laptop goes into hibernation. So during the hibernation process, it got stuck which happens. So I long pressed the power button to force shutdown the laptop. That was it. So the laptop wont charge, it wont boot even after a power reset. Its just cold dead. What should I do. The laptop is only 2 months old.

Specs

HP spectre

16gb ram

4GB NVIDIA 1050ti

512 ssd

12cpus

model 2019

[asmita6658 · Accepted solution]

Hi @davidkariuki

Welcome to the HP Support Community. I'd be happy to assist you with the "No Boot" issue.

Please try these steps - HP PCs - Computer Does Not Start

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your computer.

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[davidkariuki]

It seems I am not the only one complaining about the hp spectre x360. They are all just messed up. I lost a lot of money on it and its a pain. I thought I'd always believe in HP. To me the spectre was the most beautiful and favorite laptop, not aware of the coming shock and serious disappointment. I don't even know what to think, should I wait for the same repair guy talk saying power issue or come back on Monday, or should I buy another one and watch it die on me too???

[Echo_Lake]

@davidkariuki

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.