HP Spectre 13-af0xx hard drive not found

[elamines]

Hi,

My laptop was working just fine until April 19 when the system installed windows 10 upgrade of April 2019. First I started to notice multiple crashes (blue screen) and then it would not boot anymore I get the black screen that says "Boot device not found Please install an operating system on your hard disk "

Under the message there is "F2 System Diagnostics"

When go there to run hard drive tests I get the message "No hard drive installed..."

I tried multiple solutions I found on HP support site like hard reset and reset BIOS settings and enabling Legacy settings...

After playing around with the settings I got it to work and windows 10 started so I ran windows update to install any available update. But crashes kept happening after 15 to 20 minutes and then the "Boot device not found" screen appeared again

When I plugged a USB with windows image on it to reinstall windows 10 it couldn't see the hard drive nor the partition 

Please help... am I missing something? 

Is this a problem related to the latest windows upgrade or it is a hardware issue 

Thanks

Elamine

[asmita6658 · Accepted solution]

Hi @elamines

Welcome to the HP Support Community. 

This looks like an issue with the Hard Drive. Please Contact HP in your region regrading the service options for your computer. 

Have a great day!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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[elamines]

Thank you for your answer.

It looks like it is a hard drive issue. I noticed when windows is running again it's fine if the laptop sits on the table and I don't touch it (watching a video, or listening to music..) but when I try to move (shake it a little bit) or unplug power or usb it crashes.

For me that proves the hardware issue and that explains why it gets back to work randomly without chaninging anything.

I am posting this in case someone has the same problem and still wondering why it's behaving in this way!

I'll contact HP so they can fix it

Thanks for your support

Elamine

[Superman_eZ3]

I installed a new hard drive but can’t see the new hard drive when trying to install Windows 10. Tried enabling Legacy Settings but still don’t see hard drive. 

[MartinB1]

Hello, did you get it repaired? I have the same issue but mine does not boot at all anymore. It was fine this morning and in the afternoon when I turned it on it started showing this message. It cannot see the drive anymore. Nothing happened with it so I don't understand. I will contact HP tomorrow.

My model is the spectre 13-AF005

[LorenaMedina]

Hello, do you solve your problem? mine happens exactly the same. It was ok then I try to turn it on and the message appears and doesn't boot anymore and it seems that it cannot recognize de hard drive

[elamines]

Hello,

J'ai commandé le câble (part number 941842-001) il y a 2 semaines et j'ai remplacé l'ancien. Et depuis mon PC marche très bien et je n'ai pas eu de crash jusqu'à aujourd'hui

https://fr.eetgroup.com/i/941842-001-HP-Inc.-Ssd-Bd-Cable?id=941842-001

Hope this helps

Thanks

Elamine

[elamines]

I replaced the cable and it worked

https://fr.eetgroup.com/i/941842-001-HP-Inc.-Ssd-Bd-Cable?id=941842-001

[LorenaMedina]

Thank you. I hope it´s something similar... the thing is that my computer doesn´t boost anymore neither starts working again randomly...However I'll ask the technician to check the cable too. Thanks for your answer. 

Lorena 

[MartinB1]

I contacted the support and I had to send it back for repair. Now it's working fine again.