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- HP Community
- Notebooks
- Notebook Boot and Lockup
- HP Spectre 360boot issue

Create an account on the HP Community to personalize your profile and ask a question
10-26-2021 04:29 PM
Hi,
I am experiencing boot issues where the PC wont boot and I am getting the 5-3 blink on the caps lock key.
I have taken it to a local repair shop as the unit is out of warranty. They said the mother board has a problem and needs to be replaced. However, they cannot get the parts from HP. I contacted the HP service center and they too said that they cannot get parts for the out of warranty PC.
What I really need is a number to contact HP support to see if I have any options for repair without paying the up front 99.99 for the phone service plan. I recently retired from HP and I can tell you that this support model is very disappointing.
Any help would be appreciated.
David
10-29-2021 10:18 AM
Welcome to the HP Support Community!
I want to thank you for taking the time to speak to us today.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
ECHO_LAKE
I am an HP Employee