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HP Recommended
HP Spectre 360
Microsoft Windows 10 (64-bit)

Hi,

I am experiencing boot issues where the PC wont boot and I am getting the 5-3 blink on the caps lock key.

I have taken it to a local repair shop as the unit is out of warranty. They said the mother board has a problem and needs to be replaced. However, they cannot get the parts from HP. I contacted the HP service center and they too said that they cannot get parts for the out of warranty PC.

What I really need is a number to contact HP support to see if I have any options for repair without paying the up front 99.99 for the phone service plan. I recently retired from HP and I can tell you that this support model is very disappointing.

Any help would be appreciated.

David

1 REPLY 1
HP Recommended

@DavidF9

Welcome to the HP Support Community!

 

I want to thank you for taking the time to speak to us today.  

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that 
here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.