HP Spectre no boot device found 3f0 - no ssd seen by system with two different SSD's

[EliBelgium]

Hi,

I have an hp spectre that started to display the no boot device found 3f0 error.

When going to diagnostics the system says no hard drive detected. 

I've done the following:

1- reset bios settings

2- every step in here https://support.hp.com/us-en/document/c01443463 (i.e hard reset, bios reset, remove and put back the ssd)

3- installed a new ssd in the system.

No drive is found.

I can boot from usb to a windows installer but the installer sees no drive to install on.

Is there any other step I can take before I go and order a new ssd connector/go to an electrician?

Thanks in advance,

Eliel

[Echo_Lake]

@EliBelgium

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Step 1: Perform a hard reset  (do not skip any troubleshooting steps if you feel steps are repeating) 
• Step 2: Restore BIOS default settings
• Step 3: Test the hard drive using HP PC Hardware Diagnostics
• Step 4: Reseat the hard drive
• Step 5: Perform an HP System Recovery
• Click here: https://support.hp.com/in-en/document/c01443463 to complete the troubleshooting steps. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[EliBelgium]

Hey there,

All these steps were done.

The System recovery couldn't be completed because no hard drive is visible to the system.

I've also tested with a brand new SSD and it was also not visible to the system. It seems that the m.2 port is the issue.

[Echo_Lake]

@EliBelgium

Thank you for posting back. 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.