10-01-2019 09:52 AM
I'm not sure if this is the correct place to post this, so I apologize if not. I have a Spectre 13t-Af000 which I've had for just over a year. Recently I've been intermittently getting a "boot device not found" error when trying to boot up, as well as the blue screen of death from time to time once I can actually boot up. I called HP and they told me I could send it in and they'd fix it for something like $900, which is ridiculous. I ended up taking it to a local shop and they found no issues with the SSD and said it was probably a faulty motherboard. Now after browsing this forum and others, I'm finding out how terrible the Spectre motherboard is and I can't believe it hasn't been recalled yet. I'm annoyed I had to spend money for someone else to tell me that it was an issue, when it's clearly something HP should own up to and make right.
Is there anything that can be done about this? This was an expensive laptop that barely survived a year of use. I like the laptop itself, but if this is how HP deals with faulty products, then I'll never buy one again and will caution everyone I work with to also avoid them.
10-01-2019 10:07 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.