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- HP Spectre x360 booting issues black screen

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09-16-2017 11:02 AM
Worked fine until I updated Windows during intial setup. Then black screen after Windows login with just the white mouse arrow. Fix for me it to hit Ctrl-Alt-Delete, Task Manager, System, go to services tab and restart App Readiness. Boot is failing every time but restarting the App Rediness service works each time
09-16-2017 03:53 PM
While the screen was black I used ctrl alt delete to open task manager.
Then went to file -> run new task
Types "msconfig"
Under services disables app readiness.
Same result I hope.
09-17-2017 11:53 PM
I am facing the same problem in my pavilion x360. Black screen coming on for about 15 minutes before i login and there was a latency in the touch as well. HP told me to disable my windows update for the time being to solve this problem temporarily. Working for now.
09-18-2017 10:39 AM
Resolving the black screen issue caused by Windows 10 update
If you have previously disabled App Readiness
- Boot the PC
- Click Start and type Services
- Open desktop app Services and find App Readiness
- Open the service and set Startup type to Manual
- Click Apply and close the window
- Download and install HP Image Enhancement for System Logon - http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
- Reboot PC
If you have not disabled App Readiness
- Boot the PC
- Wait 15-20 minutes for the boot process to complete and desktop to load
- Once on desktop, Download and install HP Image Enhancement for System Logon - http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
- Reboot PC
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