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Tom168
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HP Spectre x360 doesn't turn on

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HP Spectre x360 13-4096nf
Microsoft Windows 10 (32-bit)

Hello,


HP has replaced my motherboard last year due to a burnt capacitor. We could say my laptop is fairly new then. But since yesterday the laptop does not turn on. When plugged in with the power outlet the power LED on the laptop blinks 2 times in orange and that's it. 

I left the laptop plugged in overnight to see if it charges and I tried multiple wall plug and lastly I tried the hard reset procedure with no success. 

 

Thank you,

3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Tom168

 

Welcome to the HP support community.

 

This seems to be a hardware issue.

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Tom168
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Message 3 of 4
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Hello @Sandytechy,

I dont see the option to fill any forms. See attached picture

 

Thank you

 

Tom168_0-1623615352229.png

 

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sandytechy20
HP Support Agent
HP Support Agent
26,904 26,777 1,469 1,541
Message 4 of 4
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@Tom168

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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