-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- HP Spectre x360 screen goes black when idle for too long or ...

Create an account on the HP Community to personalize your profile and ask a question
05-27-2024 01:56 PM
Hello, I have seen this question asked a few times in the community but I have not found an answer that has helped me.
Problem:
When I lock my laptop or close it and try to visit it > 10 seconds later, I get a black screen. The power button has a solid white color indicating the laptop is powered on, but it is not functional. After performing a hard reset it starts fine. However, this is very annoying as I have to frequently do this.
Diagnostic Steps Taken So Far:
1. I have restarted the laptop and pressed F10 to enter BIOS setup menu. I selected and loaded the BIOS Setup Default settings, saved, and started. No change noticed. I performed all the steps outlined in this post:
2. Using HP PC Hardware Diagnostics, I have ran the Fast Test. Everything seemed to pass successfully. Results screenshot shown below.
Any help would be appreciated. Thank you.
---
Other Relevant Info:
Model: HP Spectre x360 Convertible 14-ea0xxx