HP Stream 13 windows 10 not starting up

[Bladimir123]

One moment its working the next it's not. I turned it off and when i turned it on only got to the HP logo, after that the screen goes blank as it does when its about to load, but then it returns back to the HP logo, this is on a loophole and I've tried many things but it still wont work please help.

[Amreen]

Hello,

Force shut down the  unit and try to power on. and check if boots up fine.

if not try booting up in bios and do a bios  defaults.

then try getting into safe mode.

 Boot into BIOS and run HDD test.
  Check if the HDD is getting detected, if not  reseat the HDD.
  Try with a good known HDD.

#hpexpertday

[VJ_R]

Hi

I found this Doc that may help you

https://support.hp.com/us-en/document/c05336130 (Link Updated 04/27/2017)

Please follow the steps and run the test

[vj190425 · Accepted solution]

Dear Customer ,

Greetings for the day!!!

ISSUE- notebook doest boot after HP LOGO keeps looping.

We would request you to keep the notebook off for a while without charger in case to release any static charges .

Then if issue persists 

please try getting into bios menu 

steps as below:

1.press the power button keep tapig ESC withing 5secs it takes you to START UP MENU from where you need to select F2 system diagnostics.

2. in Order to isolate if the notebook has OS or HDD issue we need to run doagnostics .

please select COMPONENT TEST - STORAGE TEST - both quick and extensive 

if passed - perform recovery  using F11  from START UP MENU  

*NOTE - IN CASE OF SYSTEM RECOVERY YOU WILL HAVE ONLY WIN AND BASIC DRIVERS LEFT ON THE  NOTEBOOK

If in case the storage test fails please contact the HP REP from country support they will be able to provide you best solution available based on notebook details.

[Bladimir123]

How do i run the HDD test?

[Bladimir123]

Both storage tests passed, but when i try to reset it i get an error about 75% through the process and it cancels