HP Stream 14 will not boot. Caps lock blinks 3 slow then 2 fast

[macfross]

The laptop will not boot up, screen stays blank and the caps look white light blinks 3 slow then 2 fast. I have done all the usual re sets with no fix. I believe this is something to do with the RAM memory board. I have installed 4GB PC3L-12800S-11-13-B3(replacement part no 691740-006). Is this the part to replace? also can this be upgraded to 8GB?

[The_Fossette]

@macfross,

Welcome to the HP Support Community!

Have you replaced the RAM on your computer?

I checked the specifications of your computer and see that maximum supported memory on your computer is 4GB.

Please refer to the below service guide for more information.

http://h10032.www1.hp.com/ctg/Manual/c05227771

Refer to the below link for product specifications.

https://support.hp.com/in-en/product/hp-stream-14-ax000-laptop-pc/12499221/document/c05373660

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[macfross]

Hi I replaced with the same part no RAM, but the problem still exists. What next?

[The_Fossette]

@macfross,

I recommend you contact support as it looks like a hardware issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!