09-18-2019 07:32 AM - last edited on 09-18-2019 09:26 AM by kevin-t
I was doing a regular automatic Windows/HP update over home modem 4G wi-fi as usual with the power cord connected...never had any issues before with completed downloads or installations of updates...so, while me and my daughter were doing housework, a newly set up printer next to the notebook was making the little table jiggle while setting up the new printer and cleaning inkjets and printing test pages...I suspect it knocked the power cord loose during the update...when I went to check the download/install progress, there was an error screen...I rushed to write down the error code, but the screen went black...the notebook will power on and off, but the screen remains black after one brief flash...no lights flash on either side of the notebook, no beep sounds either...please, I need to know how to fix it, I am pretty sure it got interrupted during the BIOS portion of the update...I do not recall the error code...this is my daughter's school use notebook, we need to fix it. I did manage to download all the updates onto a flash drive from my other HP laptop that I am typing on right now concerning this issue with the HP Stream14cb-112wm notebook...am wondering if I can get a double ended USB cord or even use an ethernet cable to connect the notebook to this HP laptop and use the USB flash drive with the downloads/updates to send to the notebook...I am not an expert, am self taught, but I need help to be sure I am doing this properly...I do not now the IP address of the notebook or its MAC address, I cannot enable remote desktop assistance with the screen stuck being black. This is very upsetting, will wait for some helpful guidance. This has always been a good notebook, no damage or misuse, was a gift from a friend. Thank you in advance for some crucial help! my HP email is [Personal Information Removed]
09-18-2019 09:50 AM
Here are the specs from the hp.com website:
- 32 GB eMMC
09-20-2019 06:18 PM
@dawnjuan2019 If you are sure the issue occurred during the BIOS update, the first thing we need to do, is attempt to recover the BIOS and here's what we need to do:
Turn off the computer, and then connect the power cord.
Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
If the device continues to reboot with the error message for a few seconds on display, please click here for steps to disable automatic restart on failure, capture the error message and revert back to us for further assistance.
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