HP Stream Notebook Won't Turn On

[Calm12390]

MY model is RTL8723BE
Ive gotten my hp stream pink laptop on christmas last year and in april is stopped working and wouldnt charge or turn on and it still wont charge or turn on now please help me

[Rainbow23]

@Calm12390, welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you out.

I understand that your Stream Notebook Won't Turn On.

Don't worry as I have a few steps that should help fix this issue.

And here's the step by step guide for you in the link: http://hp.care/2dpTtyr

Also, let us know the model number of the computer by clicking the link: Finding Your HP Product Model Number

Let me know how that works.
 

I hope you have a good day ahead.
 

[krpaten]

My HP Stream laptop will not turn on at all.

[Rainbow23]

@Calm12390 and krpaten, welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you out.

I understand that the laptop does not power on.

Don't worry as I have a few steps that should help fix this issue.

And here's the step by step guide for you in the link: Troubleshooting No LED Lights Glow During Startup or Boot

Let me know how that works.
 

I hope you have a good day ahead.
 

[PandaSue]

I appreciate your taking the time to try and help but the battery on the computer is not removeable and i have tried getting a new power cord and trying it plugged into different outlets. Apparentlu i just got a "lemon" and am stuck with it. I gave up on getting it to work and it is in a closet where i don't have to look at it and be reminded of the money wasted. Thanks!

[Rainbow23]

@PandaSue, thank you for your reply, I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum

[Titi11515]

Worked for me thank you so much

[Telsad123]

I did this it came to a menu so i am running an extensive system diagnostic to see if there is a problem with software or hardware thank you so much for the help