• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-03-2016 12:16 AM

HP Recommended
MY model is RTL8723BE
Ive gotten my hp stream pink laptop on christmas last year and in april is stopped working and wouldnt charge or turn on and it still wont charge or turn on now please help me
Was this reply helpful? Yes No

‎12-04-2016 07:55 AM

HP Recommended

@Calm12390, welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you out.

I understand that your Stream Notebook Won't Turn On.

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the link: http://hp.care/2dpTtyr

 

Also, let us know the model number of the computer by clicking the link: Finding Your HP Product Model Number

 

Let me know how that works.
 

I hope you have a good day ahead.
 

Rainbow23 - HP Support.
Was this reply helpful? Yes No

‎12-18-2016 02:45 PM

HP Recommended
My HP Stream laptop will not turn on at all.
Was this reply helpful? Yes No

‎12-18-2016 03:05 PM

HP Recommended

@Calm12390 and krpaten, welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you out.

I understand that the laptop does not power on.

 

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the link: Troubleshooting No LED Lights Glow During Startup or Boot

 

Let me know how that works.
 

I hope you have a good day ahead.
 

Rainbow23 - HP Support.
Was this reply helpful? Yes No

‎12-18-2016 09:49 PM

HP Recommended

I appreciate your taking the time to try and help but the battery on the computer is not removeable and i have tried getting a new power cord and trying it plugged into different outlets. Apparentlu i just got a "lemon" and am stuck with it. I gave up on getting it to work and it is in a closet where i don't have to look at it and be reminded of the money wasted. Thanks!

Was this reply helpful? Yes No

‎12-19-2016 08:42 AM

HP Recommended

@PandaSue, thank you for your reply, I have brought your issue to the attention of an appropriate team within HP. 

 

They will likely request information from you in order to look up your case details or product serial number. 


Please look for a private message from an identified HP contact. 

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Forum

Rainbow23 - HP Support.
Was this reply helpful? Yes No

‎12-27-2016 01:18 AM

HP Recommended
Worked for me thank you so much
Was this reply helpful? Yes No

‎01-02-2017 10:18 PM

HP Recommended
I did this it came to a menu so i am running an extensive system diagnostic to see if there is a problem with software or hardware thank you so much for the help
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.