-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- HP Water damage

Create an account on the HP Community to personalize your profile and ask a question
12-01-2021
04:16 AM
- last edited on
12-01-2021
10:14 AM
by
MayS
My water bottle spilled in my purse which soaked my computer I didn’t realize it until about 35 minutes later when I got home and took out my computer and saw that the inside of it was soaked. My computer screen was very light and fuzzy. I tried to get as much of the water out as I could- I tried with paper towel and then a use a blow dryer to try to get additional air out ,which seem to be working and it was on a very light setting. To speed up this process I made a very bad decision and I propped up my hair dryer so it could just dry into the computer I walked away for about 2 or 3 minutes and I came back and my computer screen was completely messed up with no picture, just streaks and then it shut completely off it and the computer was super hot, when I want to touch it and has not come back on since. So between the water damage and heat I’m pretty sure I probably fried something. it’s been about 12 hours so far. Initially my computer was flashing a orange light and when I plugged it in and begin flashing a white light.
Please let me know if this is a fixable error.
12-01-2021 07:17 AM
I am sorry this happened. Unfortunate and a tough time of year to lose your computer.
Fixable?
Remote diagnosis is difficult in the best of circumstances - telling you whether a water soaked computer can be fixed is impossible. Take the computer to a repair house for an 'in person' examination.
You could "tent" (partly open) the computer and prop it up in a dry, warm room. Let it sit for three days...
Meanwhile, were it me -- I'd get busy and find a replacement. "Just in case".
If you have exquisite home / rental insurance and the deductible is reasonable, you could also call your insurance.
HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Product Home
Enter the type and name of your HP device
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"